Reservation & Refund Policy

BONFIRE HOSPITALITY SERVICES

Reservation Policy

Pay in full amount when you book.
Guests must be 18 years or older.
Rates can change based on availability and season.
GST applies to all purchases at Bonfire.
Check your booking voucher to ensure that the date, rate, and room type match what you have booked.
Choose the right dorm according to your gender: Mixed, Male Only, or Female Only.
Men are not allowed to check-in to a female dorm, and women are not allowed to check-in to a male dorm. No refunds will be applicable in such cases.
Private rooms accommodate only 2 people, extra beds are available at extra cost.

Cancellation & Changes

Cancel or modify for free up to 7 days before the standard check-in time.
Standard check-in is at 1 PM time.
No changes allowed after the cut-off date.
Email at booking@bonfirehostels.com to cancel or modify your booking.
Bookings made to OTA partners like MakeMyTrip, Booking.com, etc., can be cancelled only via them only.
Refunds are processed immediately but might take up to 15 days to reach your bank.
No-Shows are charged 100% of the reservation.
No refunds for early departures.

Check-In & Check-Out

Check-in: 1 PM onwards. Early check-in is chargeable and subject to availability.
Early check-in availability can only be confirmed on the day of check-in. We cannot confirm early check-in in advance. Please inquire when you arrive at the property.

PLEASE NOTE: Early Check-in available only after 7AM. For checking-in earlier, you have to book the previous night or pay for the night.
Check-out: before 10AM. Late check-out is not possible.
Our property have common areas, shared washrooms and luggage storage. You can use these facilities before check-in and after check-out.
Bring a valid ID: Aadhar Card, Driving License, Voter ID or Passport.
For foreign guests need a passport with valid visa.
IDs with local addresses are not accepted.
Couple-friendly hostel, but both guests must be over 18.
No non-resident guests beyond the reception.

Stay Policy

Free Unlimited 5G Wi-Fi.
Observe “Silent hours” from 10 PM to 8 AM.
No Alcohol consumption at Bonfire properties.
Smoking is allowed in designated smoking zones only. All rooms are non-smoking.
Unlawful activities (eg. gambling, prostitution, illegal goods, drugs) are strictly prohibited.
No eating in dorms or private rooms.
Limited Vehicle Parking, subject to availability.
Common areas and gadgets for entertainment cannot be restricted by guests.
Guests are responsible for their belongings stored in the lockers. Hostel not responsible for lost or damaged items. Lost locker key penalty: INR 500.
Heaters can be provided on demand only in private rooms at extra cost.
Guests are responsible for property damage and will be charged accordingly.
Bonfire reserves the right to admission.

Food and Beverage Policy (Applies for Breakfast & Dinner Included rates)

Breakfast Policy (Applies only for Breakfast Included rates)

Breakfast Timing: Breakfast will be served daily between 7:00 AM and 11:00 AM.
Breakfast Schedule: Breakfast will be served on the second day of the booking and subsequent days.
if the booking is from the 1st to the 2nd, breakfast will be served on the 2nd; if the booking is from the 1st to the 3rd, breakfast will be served on the 2nd and 3rd.
Breakfast Selection: Guests can only choose their breakfast from the breakfast combo options, and these cannot be changed to other items.
No Refunds: Breakfast is part of the breakfast package and therefore cannot be refunded.

Breakfast & Dinner Policy (Applies for Breakfast & Dinner Included rates)

Meal Timing: Breakfast : 7:00 A.M – 11:00 A.M , Dinner : 7:00 PM – 11:00 PM
Breakfast & Dinner Schedule: Dinner will be served on the same day of the booking and subsequent days, while breakfast will be served on the second day of the booking and subsequent days.
If the booking is for the 1st to the 2nd, dinner will be served on the 1st, and breakfast will be served on the 2nd. If the booking is from the 1st to the 3rd, dinner will be served on the 1st and 2nd, and breakfast will be served on the 2nd and 3rd.
Breakfast & Dinner Selection: Guests are required to choose their breakfast and dinner from the provided combo options, and these selections cannot be altered or changed to other items.
Please note that breakfast and dinner are integral parts of the package and, as such, are non-refundable.

Special Policies

Pet(cats and dogs) Policy

Only cats and dogs are allowed.
Pets are allowed only in the private room at an extra cost of INR 500/pet/day.
Pets must not disturb others guest.
You’re at all times responsible for your pets.

Foreign Guest Policy